• vi
  • 2022-02-14

    VDS is uniquely qualified to deliver greater efficiencies, true scalability and unmatched value for the planning, deployment and ongoing operation of your digital signage system. Our world-class hardware, software and installation are backed by warranties that provide total accountability. Help is available 24/7/365 via the Web and a dedicated hotline, along with onsite technical troubleshooting for repair/replacement and swap service. Here’s what makes VDS your trusted partner:

    Design and Build-out

    • Consulting
    • System architecture and design
    • Purchasing, logistics and warehousing of all equipment
    • Project management
    • Hardware/software compatibility testing
    • Remote device control integration for system management and remote diagnostics
    • Software imaging/replication
    • System installation and integration
      • Including integration of content management system to accept electronic notifications, equipment issues, creation of tracking notifications and resolution
    • Customer acceptance testing
    • Customer training and launch

    Ongoing Digital Signage Services:

    • Content management
    • Administrative rights for accessing content and displays by network, region, location and screen
    • External data integration
    • Maintenance and support (remote and field)
    • Extended warranties and service level agreements
    • Fully integrated field service from call center
    • Network operating center monitoring to:
      • Ticket generation
      • Service dispatch
      • Asset tracking / parts ordering
      • Repair
      • Testing
      • Customer signoff and reporting
    • Content creation

    Remote Maintenance and Support:

    • Network Operations and Data Center
    • 24/7/365 support via toll-free technical hotline
    • Remote network monitoring and management
    • Host application and store content
    • Dedicated technicians for remote diagnostics, troubleshooting, rebooting and repair
    • Trouble ticket generation and tracking through all aspects until resolution

    Field Maintenance and Support:

    • Dispatch service integrated with call center
    • Onsite technical troubleshooting – problem assessment, repair/replace for all equipment
    • Swap service for all equipment
    • Preventive maintenance service – re-occurring service to maintain peak performance
    • Asset management tracking
    • Extended warranties
    • Custom service level agreements
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