VDS is uniquely qualified to deliver greater efficiencies, true scalability and unmatched value for the planning, deployment and ongoing operation of your digital signage system. Our world-class hardware, software and installation are backed by warranties that provide total accountability. Help is available 24/7/365 via the Web and a dedicated hotline, along with onsite technical troubleshooting for repair/replacement and swap service. Here’s what makes VDS your trusted partner:
Design and Build-out
- Consulting
- System architecture and design
- Purchasing, logistics and warehousing of all equipment
- Project management
- Hardware/software compatibility testing
- Remote device control integration for system management and remote diagnostics
- Software imaging/replication
- System installation and integration
- Including integration of content management system to accept electronic notifications, equipment issues, creation of tracking notifications and resolution
- Customer acceptance testing
- Customer training and launch
Ongoing Digital Signage Services:
- Content management
- Administrative rights for accessing content and displays by network, region, location and screen
- External data integration
- Maintenance and support (remote and field)
- Extended warranties and service level agreements
- Fully integrated field service from call center
- Network operating center monitoring to:
- Ticket generation
- Service dispatch
- Asset tracking / parts ordering
- Repair
- Testing
- Customer signoff and reporting
- Content creation
Remote Maintenance and Support:
- Network Operations and Data Center
- 24/7/365 support via toll-free technical hotline
- Remote network monitoring and management
- Host application and store content
- Dedicated technicians for remote diagnostics, troubleshooting, rebooting and repair
- Trouble ticket generation and tracking through all aspects until resolution
Field Maintenance and Support:
- Dispatch service integrated with call center
- Onsite technical troubleshooting – problem assessment, repair/replace for all equipment
- Swap service for all equipment
- Preventive maintenance service – re-occurring service to maintain peak performance
- Asset management tracking
- Extended warranties
- Custom service level agreements
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